The freephone number is 0800 195 3333 and is only available from UK landlines.
How often can I call the freephone number?
If you are in the UK you can call our freephone number and listen to your forecasts by entering your special PIN which we sent to you when you set up your account.
You can call the Freephone number up to 100 minutes per month and 20 minutes per call. Each time we collect a subscription payment, your minutes will be reset to 100 minutes. If you run out of time, don't forget that you can sign-in to your account and listen to your forecasts online.
To help you plan your call, the average weekly forecast is between 3-3.5 minutes, the average personal 6-6.5 minutes and the year ahead over seven minutes. If you want to listen to a forecast a second time, it may be best to redial to avoid being cut off mid-sentence.
I have forgotten my PIN
Sign in to your account at https://5star.cainer.com/account/login.aspx and from the Home Page click to ‘Hear your weekly spoken in-depth forecast’. Your PIN will appear on the horoscope page.
Is the Freephone service available anywhere other than the UK?
Not yet. If you have access to the internet you can check your forecasts online from your account.