What is a PayPal recurring payment agreement?

When you join 5 Star and choose to pay monthly by PayPal, you will be creating a recurring payment agreement, which PayPal operate on Jonathan's behalf. From the date of the first payment, PayPal will automatically collect the agreed amount from your PayPal account every month until you let us or them know that you no longer wish to be a member of 5 Star.

My monthly recurring payment has failed. What should I do?

Most payment failures happen because the card has expired, been cancelled because of loss or theft, or because there are insufficient funds in the account. You will either need to update your PayPal account with your new card details or ensure that there are funds available. PayPal will try the payment twice more before giving up – the agreement will then be cancelled and we will switch off your membership services so that you can create a new agreement.

How do I update my payment details at PayPal?

To update your payment details at Paypal, please follow the instructions below:

Log in to PayPal
Click Wallet near the top of the page.
Click Edit next to the card you want to update. If your card has already expired, click Update Expiry Date next to the card.

Update the expiry date, enter your card’s security code and click Save.
Or click on Add a Card, enter your card details, check and click save.

To add a bank account:
click Link a bank. Select the account type, enter the Sort code and account numbers, and then click Continue. Review your information and click Link Bank Account.
To remove a bank account: click the bank you'd like to remove. Click Remove Bank.

If you have several funding sources and want to set which funding source to use for paying us, look for 'My Preapproved Payments' and click on 'update'.
Check the list for Jonathan Cainer or Reality Marketing, click on the link to that agreement and scroll down to Payment method.

Check the settings and amend as necessary.

If a payment is outstanding and your 5 Star membership is still active, Paypal will automatically try to collect the payment again within the next few days.


How do I cancel a recurring payment agreement used to pay for my 5 Star subscription?

Please sign in to your account at https://5star.cainer.com/

On the home page, scroll to the bottom left hand corner and click on 'CANCEL'. You will be invited to let us know why you are cancelling your agreement before confirming your intention. Once you have confirmed the cancellation, you will receive an on-screen message, which will be followed by email confirmation from ourselves and PayPal. Please email streaming@cainer.com if you have any difficulty cancelling the agreement.

Who are Paypal? 
PayPal lets anyone with an email address securely, conveniently, and cost-effectively send and receive payments online. The Paypal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution.

Are payments made through PayPal safe? 
PayPal uses one of the strongest methods of encryption in the busines. All payments are made securely and privately and only through PayPal. No-one at cainer.com (Reality Marketing) nor at PayPal, will be given your credit card details or your PayPal password, all of this remains private between yourself and PayPal's secure, encrypted servers.  We are only advised that you have made a payment to us, what that payment was for, and what your mailing address is. Please note that you should 
never give your password to anyone outside the secure-server transactions. Neither PayPal nor ourselves will ever ask for it. Please report any suspected scams direct to PayPal security. PayPal is not directly connected to us and, with all the best will in the world, we cannot accept any responsibility or direct involvement in transactions which are personal to PayPal users. 

Will it cost extra to pay via PayPal? 
No. There are no extra or hidden costs when paying via PayPal. Obviously though, you may incur charges from your credit card company for this purchase just as you would with any other credit card purchase.

Why do I need to open an account with PayPal first? 
This is mainly for your own security and is a common practice in just about all internet transactions done with reputable companies. By opening an account you create a unique identity complete with a password known only to you and PayPal. Opening the account is fast, free, once-only and doesn't commit you to anything, it merely ensures that, when you use their services, PayPal knows that it's you. Think of it as a key. A great many people across the world already have a PayPal account and use it for Ebay auction payments or purchasing goods and services from individuals or companies who are otherwise too small to accept credit cards directly. Note that if you already have an account, you don't need to open another one to deal with us, just log on to the PayPal site with your usual access name and password.

How do I know my order has been processed? 
The PayPal website will indicate that your transaction concluded satisfactorily and you will receive a separate email from PayPal confirming the transaction. You can, if you wish, double-check that things are OK via your PayPal account profile which is accessed from the 
PayPal main page. This will show the payment you have just made. Please remember that all transactions are private between yourself and PayPal. we are only informed that a transaction has taken place and are not privy to your credit card or PayPal account details. 

My internet link went down during the registration process. Will my order have gone through? 
Unless you have clicked the final button to confirm your payment, then the transaction will not have been completed and your credit card will not have been debited. It's the nature of the internet that dropouts occasionally occur and unfortunately these are outside the control of either ourselves or PayPal. However, nothing has been lost, apart from a little time, and we can only suggest you try again. If you are at all worried about being charged twice, please feel free to check your PayPal account profile as described in the question above.

I sometimes see that Paypal accounts are "unverified". What does this mean? 
It doesn't mean that anything is wrong, it simply means that there is no credit card attached to a particular account. PayPal encourages people to register a credit card with them as a means of positive identification, for added security and as a way of confirming (or 'verifying') the users address. For businesses and heavy users of the PayPal services it has advantages, but for simple transactions such as the ones involved here, it is unnecessary. If you have opened an account simply to pay for something, then you have just 
used your credit card, not registered it and your account will therefore be listed as "unverified". This has no practical significance in this instance because, for example, you are unlikely to give a false address if you have bought something for delivery to your home.