What is a Stripe recurring payment agreement?

When you join 5 Star and subscribe via Stripe, they save your card details securely. We then then bill your saved card each month until you let us know that you no longer wish to be a member of 5 Star.

My monthly recurring payment has failed. What should I do?

Most payment failures happen because the card has expired, been cancelled because of loss or theft, or because there are insufficient funds in the account. You will either need to update your Stripe account with your new card details or ensure that there are funds available. Our system will attempt to collect the payment again within a few days. If the payment continues to fail, the agreement will be cancelled and we will switch off your membership services until the issue is resolved.

How do I update my payment details at Stripe?

To update your payment details at Stripe, please follow the instructions below:

Log in to your account
Select My Account > Account Status
Click Update Payment Method under Your Stripe Account.

Update the expiry date, enter your card’s security code, and click Save.

To remove a payment method:
Click the Remove Payment Method link under Your Stripe Account. This will permanently remove your saved payment method from your Stripe account.

If you have a subscription, you must cancel it first by going to the Cancel subscription page at /account/cancel.aspx.

After removing your payment method, if you want to buy anything, you will have to re-enter your card details on Stripe to do so, or use PayPal.

How do I cancel a recurring payment agreement used to pay for my 5 Star subscription?

Please sign in to your account at https://5star.cainer.com/

On the home page, scroll to the bottom left-hand corner and click on 'CANCEL'. You will be invited to let us know why you are cancelling your agreement before confirming your intention. Once you have confirmed the cancellation, you will receive an on-screen message, which will be followed by email confirmation from ourselves. Please email streaming@cainer.com if you have any difficulty cancelling the agreement.

Who are Stripe?
Stripe provides online payment processing for internet businesses. Stripe allows individuals and businesses to make and receive payments over the Internet. Stripe builds on existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution.

Are payments made through Stripe safe?
Stripe uses one of the strongest methods of encryption in the business. All payments are made securely and privately and only through Stripe. No one at cainer.com (Reality Marketing) nor at Stripe, will be given your credit card details, all of this remains private between yourself and Stripe's secure, encrypted servers. We are only advised that you have made a payment to us, what that payment was for, and what your mailing address is. Please note that you should never give your password to anyone outside the secure-server transactions. Neither Stripe nor ourselves will ever ask for it. Please report any suspected scams direct to Stripe security. Stripe is not directly connected to us and, with all the best will in the world, we cannot accept any responsibility or direct involvement in transactions which are personal to Stripe users.

Will it cost extra to pay via Stripe?
No. There are no extra or hidden costs when paying via Stripe. Obviously though, you may incur charges from your credit card company for this purchase just as you would with any other credit card purchase.

Why do I need to open an account with Stripe first?
This is mainly for your own security and is a common practice in just about all internet transactions done with reputable companies. By opening an account you create a unique identity complete with a password known only to you and Stripe. Opening the account is fast, free, once-only and doesn't commit you to anything, it merely ensures that, when you use their services, Stripe knows that it's you. Think of it as a key. A great many people across the world already have a Stripe account and use it for various online transactions.

How do I know my order has been processed?
The Stripe website will indicate that your transaction concluded satisfactorily and you will receive a separate email from Stripe confirming the transaction. You can, if you wish, double-check that things are OK via your Stripe account profile. This will show the payment you have just made. Please remember that all transactions are private between yourself and Stripe. We are only informed that a transaction has taken place and are not privy to your credit card or Stripe account details.

My internet link went down during the registration process. Will my order have gone through?
Unless you have clicked the final button to confirm your payment, then the transaction will not have been completed and your credit card will not have been debited. It's the nature of the internet that dropouts occasionally occur and unfortunately these are outside the control of either ourselves or Stripe. However, nothing has been lost, apart from a little time, and we can only suggest you try again. If you are at all worried about being charged twice, please feel free to check your Stripe account profile as described in the question above.

I sometimes see that Stripe accounts are "unverified". What does this mean?
It doesn't mean that anything is wrong, it simply means that there is no credit card attached to a particular account. Stripe encourages people to register a credit card with them as a means of positive identification, for added security and as a way of confirming (or 'verifying') the user's address. For businesses and heavy users of the Stripe services it has advantages, but for simple transactions such as the ones involved here, it is unnecessary. If you have opened an account simply to pay for something, then you have just used your credit card, not registered it and your account will therefore be listed as "unverified". This has no practical significance in this instance because, for example, you are unlikely to give a false address if you have bought something for delivery to your home.