WorldPay

Payments are handled by a trusted external online payment-handling service,  WorldPay. Processing payment of orders placed online are subject to agreement with  WorldPay's Privacy Policy and Terms & Conditions by the individual or company placing the order.

Returns and Refund policy

You, the customer, have the right to cancel within seven days of your purchase, or seven days of receipt of the goods (whichever is the longer).

Online
    In the event of you, the customer, cancelling your order within seven days, access to the online services will be removed and payment refunded.

Mail Order
    Faulty goods will be accepted for return within seven days of delivery so long as they were reported faulty on the day of delivery or the next working day. On receipt of returned goods your payment will be refunded.

    Non-faulty goods will be accepted, within seven days of delivery to you provided that they are returned unopened, unused and in perfect condition.

    Claims for non-delivery of goods must be notified within seven days of the invoice date.

    Delivery. Goods in our catalog are usually delivered within five working days in the U.K. mainland, although you should allow up to 28 days in exceptional circumstances.

Subscriptions
    Subscription cancellations must take place at least 3 working days before the next payment is due

Privacy Policy

    Click here for details of our privacy policy.
Telephone Calls

Telephone calls may be recorded and used for training and/or monitoring purposes.

Complaints Handling

    We endeavour to provide excellent service to every customer. However should our goods or services not live up to your expectations then please contact us either by:

    E-mail: purchases@cainer.com
    or by writing to Reality Marketing Ltd. at the address at the foot of the page.

    If your goods have been damaged in transit please retain the packaging and inform us immediately giving as much information as possible.